Frequently asked questions

Checks

Where do checks run from? From Europe (Germany). When a check fails, remote probes in other regions can confirm the failure before an incident opens. See False-alarm protection.

How often can I check? Every 30 seconds on Team, every minute on Pro, every 5 minutes on Free. Available intervals are 30s, 1m, 2m, 5m, 10m, 15m, 30m and 60m.

Why did my monitor not alert on a short blip? Failures are re-checked after 30 seconds through a different DNS resolver. If the re-check succeeds, no incident opens. This is intentional and removes most false alarms.

Can I monitor a service on a private network? Not directly; checks only target public addresses. Use a heartbeat monitor and send a ping from inside your network.

Which monitor types are supported? HTTP(S) status, keyword present/absent, SSL certificate expiry and heartbeat. Ping (ICMP), TCP port and DNS record monitors are not offered.

What user agent do checks use? AsniherBot/1.0 (+https://asniher.com/bot).

Alerts

How many alerts do I get per incident? Two: one when the incident opens and one when it recovers.

Which alert channels are available? Email, Slack and Discord on every plan. Telegram and webhooks on Pro and Team. SMS and phone calls are not offered.

How do I verify webhook requests? Set a secret on the webhook channel and verify the x-asniher-signature header. See Alerts.

Status pages

Where is my status page hosted? At https://<slug>.status.asniher.com, or your own domain on Pro and Team.

Can I remove "Powered by Asniher"? Yes, on Pro and Team.

Can I post manual incident updates? Incidents open and close automatically from your monitors. You can add a root-cause note to any incident, which appears on the status page.

Billing

Is there a free plan? Yes. 5 monitors, 5-minute checks and 1 status page, with no time limit and no card required.

Who handles tax? Paddle is the merchant of record and handles VAT and sales tax.

What happens if I downgrade? Monitors over the new limit are paused, not deleted. See Plans and billing.

Can I get a refund? The first payment of a subscription is refundable within 14 days, once per customer. Renewals are not refundable. See the refund policy.

Account

How do I sign in? With an email magic link or GitHub. There are no passwords.

Can my team share an account? The Team plan includes 5 seats. Invite teammates by email.

How do I contact support? Email support@asniher.com.